Store Policy&Customer Service
General
1.1. The Website https://jewelryta.com is operated by Jewelryta (“the Operator”).
1.2. Use of this Website is subject to the terms and conditions outlined below. By accessing and using this Website, you agree to be bound by them.
1.3. Purchases on the Website are available only to individuals who are 18 years of age or older. By purchasing from our store, you confirm that you meet this age requirement.
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Product Information and Pricing
2.1. All product descriptions, images, specifications, and prices on the Website are presented in USD and are subject to change without notice.
2.2. Prices listed do not include local taxes or customs duties, which may be charged upon arrival in your country.
2.3. Product images are for illustrative purposes only. Slight differences in color, texture, or scale may occur due to lighting or screen resolution.
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Orders, Payment, and Delivery
3.1. Orders are accepted upon full payment via secure payment methods provided on the Website.
3.2. Shipping is available to select countries. All shipments are sent via standard delivery with tracking number to a nearby pickup point.
3.3. Average delivery time is up to 20 business days, depending on your location.
3.4. Shipping times may be delayed due to holidays, customs clearance, or unforeseen logistic issues. Such delays are not the responsibility of the Operator.
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Product Warranty
4.1. The Operator is not responsible for any direct or indirect damage, loss of profit, or harm caused by the use or inability to use the product.
4.2. The Operator strives to ensure accurate and updated product information but is not liable for minor discrepancies such as size, color, or typographical errors.
4.3. No warranty is provided for breakage, discoloration, misuse, improper storage, contact with water/chemicals, or lack of maintenance.
4.4. Warranty is not provided for items damaged due to failure to follow usage instructions.
4.5. If a product is found to be defective upon arrival, you must notify us within 24 hours of receiving the product and attach clear photo evidence of the defect.
4.6. If the claim is approved, we may offer one of the following, at our discretion:
• A replacement product (delivery may take up to 20 business days), or
• A discount coupon for future purchases.
4.7. Requests received more than 24 hours after delivery will not be eligible for any compensation, but the Operator may consider exceptional cases at its sole discretion.
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Returns and Exchanges
5.1. Due to the nature of our products, no returns or exchanges are allowed under any circumstances.
5.2. Refunds or replacements are offered only for products with verified defects, reported within the timeframe stated in the Product Warranty section.
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Order Cancellation
6.1. You may cancel your order within 2 hours of placement, provided it has not yet been processed for shipment. To request a cancellation, please contact customer support immediately.
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Privacy Policy
7.1. Your privacy is important to us. We collect only necessary personal information to process your order and improve customer experience.
7.2. We do not share or sell your information to third parties, except as required to fulfill your order (e.g., with shipping carriers).
7.3. The site is secured using industry-standard encryption protocols.
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Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Israel, without regard to its conflict of law principles.
Questions? Contact us via WhatsApp